Senior Manager IT Manufacturing Business Analyst-Quality/EHS/PED/PP

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

WE ARE LOOKING FOR A Senior Manager DBS Manufacturing Business Analyst

SENIORITY LEVEL: Mid-Senior Level

FUNCTION: DBS

LOCATION: Winston-Salem, NC

ROLE POSITIONING AND OBJECTIVES

What are the key objectives and expectations from this role?  

The Senior Manager DBS – Manufacturing Business Analyst role is a highly visible position that is an integral part of the Digital Business Solutions function supporting Operations Manufacturing. This position will be accountable for the incident management and change management process of Manufacturing application systems which are a key part of Reynolds American Operations. Supervisory Control and Data Acquisition (SCADA), Manufacturing Execution Systems (MES), Ignition Quality Systems, EHS systems, Power BI, and SAP support are in scope for this role. This role will engage mid-level management stakeholders in Quality, EHS, Engineering and Plant Performance to deliver Manufacturing solutions that help people, process and products continuously improve for the business. Objective is to learn & the end-to-end process for the functional areas of support become a key Subject Matter Expert.

What is the direct impact of this role on the team or organization?

Successful candidates will be able to work directly and proactively with clients, consultants, systems architects, analysts, and project managers. Leads, Orchestrates, Consults, designs, build, test, and support implementation of complex manufacturing system solutions to help clients improve performance in their manufacturing operations. Provide detailed and complex root-cause analysis support and maintenance to systems hardware and software as required. Prepare technical evaluations, functional specifications, technical documents, proposals, and project plans. Thinking outside the box, leading innovation, and influencing automation opportunities to become reality will make a successfully candidate the strategic partner the organization desires.

WHAT YOU WILL BE ACCOUNTABLE FOR

• Manages, Leads and Orchestrates from design to Hypercare of complex of manufacturing applications matching client demands with system & process solutions.
• Serve as a productive project team member delivering high quality results for assigned tasks.  Assists the project managers with project planning by assisting with the development of work plans, test plans, effort estimates and delivery timelines for assigned tasks.
• Effectively engages with clients to capture business needs, improvement areas and technology adoption opportunities; engages contracted vendor providing input to help monitor and improve the services performance.
• Tests, integrates, and maintains technology services, considering cross-functional business needs and Company goals. 
• Coordinates issue resolution with cross functional teams and vendors.
• Demonstrates IT Department services acumen and effectively leverages existing IT services to meet client needs.
• Displays business acumen by understanding the business processes of the assigned functions supporting.
• Supports change management, incident management, training, and transition to operations to improve the end user experience.
• Provides knowledge transfer and feedback to assist team and co-workers.
• Maintains awareness of emerging technology and communicate business value/impact for supported functions.

CAN THIS BE YOUR FUTURE ROLE?

• Do you have experience with support and development of Manufacturing Application Systems?
• Do you have experience working in Operations environment?

ESSENTIAL EXPERIENCE, SKILLS, AND KNOWLEDGE

• 5 Years’ Experience with IT for Operations or equivalent business function
• 4 Year undergraduate degree in IT related field or equivalent job experience
• Excellent client facing, written and verbal communications skills.
• Passionate and driven with excellent interpersonal skills working with clients, vendors, co-workers, and project team members.
• Strong strategic, logical / analytical, and creative thinking
• Ability to troubleshoot and solve problems.
• Experience working in fast-paced environment with an always on sense of urgency.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Project, Teams, Planner etc.) and SharePoint
• Excellent organizational and time management skills, with attention to detail, and ability to handle multiple tasks undertight deadlines.
• Must be a self-starter who can work with minimal supervision, with the expectation of working as a motivated and cooperative team member.

BENEFICIAL

• Manufacturing or Supply Chain related experience
• Traditional Project Management or Agile Training
• Experience with FDA relevant systems and/or processes and computer system validation

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

• Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
• Reynolds American certified as Great Place to Work
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email atTalentAcquisition@RJRT.com.