Consumer Experience Manager

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BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry

To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

LOCATION: Lisbon, Portugal

British American Tobacco is going through an exciting transformation, as our business moves from traditional products to potentially reduced risk nicotine and non-nicotine products. Portugal is one of the markets in Europe with fastest evolution in terms of potentially reduced risk products and BAT will have in 2025 the biggest transformation in the last years, with the legal entity opened and a brand new team that will drive our growth in Portugal.

The role of Consumer Experience Manager in Lisbon is to be the key person in Portugal for all Consumer Experience initiatives in coordination with the cluster CX strategy. The selected person will develop and implement the overall consumer experience strategy and manage the efficient and effective delivery of the consumer experience function, working with internal BAT teams

Your key responsibilities will include:

• Strategy and Planning: Develop and drive the CX strategy for Portugal
• Lead team for success: Ensure your direct reports are equipped to succeed by ensuring the right development, the right strategic path, and a good and healthy work environment in whole CX and Portugal team.
• On-going influence, collaboration and coordination with Consumer Experience and Trade teams.
• Influence and ensure consistency and synergies with Iberia team.
• Lead visibility evolution in Portugal and retail transformation.
• Coordinate b2c execution in line with B2C Iberia strategy across channels.
• Accountability for multicategory campaigns executions.

What are we looking for?

• 3+ years’ experience within trade marketing, B2C marketing, Consumer Experiance
• Languages: Portuguese and English. Spanish will be added value.
• Engaging and inspiring people, providing direction and focus and drive people for results. Commercially and consumer centric and engaging stakeholders proactively.
• Lead and drive implementation of strategies to ensure that objectives are achieved.
• Develop the team’s knowledge and skills.
• Resilience and adaptable with an ability to work in a fast-paced highly regulated environment.
• Proven experience in working in a highly regulated industry FMCG industry.
• Previous line management experience.
• Effective stakeholder management - working with and managing multiple stakeholders (internal and external) with an ability to prioritise often conflicting requirements and escalate issues to drive resolution when required.
• Embraces change: enjoying working in a constantly evolving environment.
• Experience working in a diverse team with several nationalities and cultures.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.

We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experiencehere.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.

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